CITY LINK:
1. Scope of Service: Bus Service is available at designated bus stops. Please check your bus stop schedule or call the
Finney County Transit office for service hours for the route(s) you plan to ride. We recommend all passengers carry a
picture ID.
2. Child Transportation: Children 10 and under must be accompanied by a person 16 or older. Children 11 to 16 must
present picture ID to driver on boarding to ride alone.
3. Hours/Days of Operation: Hours are Monday through Friday (except Holidays) from 6:00 a.m.-7:00 p.m.
4. Fares: General Public (under age 60) $1.00, Senior/Disabled with pre-certified Half Fare Card $.50. Fares will be
deposited in fare box or collected by driver prior to departure. Pay in cash or present a City Link punch card or Monthly
Pass purchased in advance at the Finney County Transit Center or by mailing a check or money order to Finney County
Transit, 907 N. 10th St., Garden City, KS 67846. General Public Monthly Pass with unlimited rides on all City Link fixed
route buses $30.00. Senior/Disabled Half Fare Monthly Pass with unlimited rides on all City Link fixed route buses with pre-
certified Half Fare Card $15.00. Photo ID is required with Half Fare Card and Monthly Passes. Punch cards are non-
refundable and provide fares in the form of punches up to the value of the card. It is not discounted, but can be used in lieu
of cash. Checks are not accepted on fixed route system. Monthly Passes are non-refundable and non-transferable.
Children 5 and under ride free with paying person.
5. Transfer tickets: are available from drivers to allow transfer to another route to reach your destination for one fare.
Transfer is free, but must be used within two hours of issuance. It may not be used as a return ticket on the route from which
it is issued.
6. Pickup times/wait policy: Stand at the curb ready to board the bus upon arrival. It is suggested passengers arrive at
designated bus stops 10 minutes prior to scheduled stop time. If no passengers are at a bus stop and no passenger pulls
stop cord the bus will proceed to the next bus stop without stopping. Passengers pull the stop cord to notify driver of desire
to de-board. Passengers are allowed to de-board along the route or to another stop on another route if driver deems safe
to do so and drivers feels time allows. Passengers are allowed to hail a bus en-route by standing on the right side of street
on the curb and raising their hand to flag the bus down. Buses will only stop where drivers deem safe to do so. Buses will
not stop in unsafe locations such as four lane streets, roads, highways, intersections, etc.
7. Delays: Due to circumstances beyond our control (ie. weather, RR crossings, traffic, etc.), it is not always possible for
buses to run exactly on schedule. It is important for you to allow extra time to ensure your scheduling needs can be met.
8. Personal Assistance to Riders: Due to scheduling demands, drivers must limit personal assistance to passengers to
assist disabled passengers with activities directly related to boarding and de-barking the bus. One Personal Care Attendant
(PCA) may travel at no cost with a passenger whose need is so noted on their Special Accommodations Form. Only drivers
will operate wheelchair lift/restraint system equipment.
9. Wheelchair Procedures: Passengers will provide their own wheelchairs for transport. Drivers will not assist
passengers in wheelchairs up or down steps. Drivers are not permitted to assist individuals in transferring from a wheelchair
to regular vehicle seating. Such riders must provide their own PCA to assist in their transfer. Drivers are not permitted to
handle passengers whose weight exceeds 300 lbs. These passengers are responsible for a PCA to push and maneuver
the wheelchair onto the bus, assist with securing wheelchair and in pushing wheelchair out of and away from the bus.
10.Conduct, Hygiene and Prohibited Behaviors: If at any time the driver feels they are in an unsafe situation the driver
will have the right to exercise judgment and stop the vehicle and ask passenger to get off vehicle or call authorities if
needed. Elderly and disabled riders will be given preference for seats upon bus becoming full. Drivers are permitted to
assist in fastening/ unfastening seat belts/shoulder restraints if requested by passenger. Inappropriate conduct, including
behaviors which present a danger to other passengers will not be tolerated. These include, but are not limited to:
intoxication, fighting, arguing, threatening the driver or fellow passengers, use of foul or derogatory language and sexual
harassment. Individuals who are habitually incontinent, or have offensively poor personal hygiene will be referred to social
services to assess their needs. If the passenger refuses to comply with the referral they will be denied future bus service.
At the driver’s discretion, a rider who engages in persistent inappropriate and/or dangerous behavior can be required to
vacate the vehicle. No food or drink including alcoholic beverages is to be consumed on the bus except for medical
purposes as allowed by the driver. NO TOBACCO usage of any kind is allowed on the bus. NO WEAPONS ARE ALLOWED
ON THE BUS. If a passenger is found to have a weapon of any kind, they will be asked to vacate the bus immediately and
will not be allowed to ride anymore that day. If a person refuses to vacate the bus when requested to do so by the driver for
any of the above listed reasons the police will be called to escort them off the bus. A Second offense will result in a 30 day
Suspension, a Third offense in a 60 day Suspension and a Fourth offense in an Indefinite Suspension pending
demonstration that the problem behavior can and will be changed with a minimum of 90 days Suspension from bus service.
11. Pets/Service Animals: No animals other than service animals (i.e.: seeing eye dogs, etc.) are allowed on the buses for
any reason.
12. Bad Weather Policy: In the event of inclement weather listen to your radio. If USD 457 Schools or the Senior Center
of Finney County close down the bus service also closes down. Additionally if the management of Finney County Transit
feels the weather is so severe it is unsafe to operate, then operations will cease for the day in question. KIUL radio station
will be notified to announce these weather related closings. Drivers have the right to exercise judgment as to whether
he/she can safely drive on a particular roadway, driveway or highway. In the event of high wind warnings our high profile
vehicles are not allowed to travel outside the city limits.
13. Limitations: Drivers are not permitted to transport furniture or appliances for passengers. Fixed Route passengers are
responsible for carrying on and removal of all personal belongings.
14. Emergencies: The City Link is not designed for emergency situations and transportation will not be provided in these
instances. Persons having an emergency will be instructed to call 911 so an ambulance can transport them.
15. Evictions: Anyone who does not adhere to these guidelines can and will be evicted from using the bus.
16. Grievance Procedures: This grievance procedure has been developed to assure passengers of fair and equitable
access to FIT Bus Service. In the event of suspension information will be sent outlining the appeals process with the
suspension letter. When a consumer has any problem, the following procedure should be followed to resolve the conflict:
Each passenger is expected to communicate in writing directly to the Transportation Director or their designee regarding
ride-related actions, occurrences or attitudes perceived as unfair or inequitable. A passenger who believes he/she has
suffered a grievance should communicate the matter with the Transportation Director or their designee within five working
days of the occurrence of the alleged grievance in an attempt to arrive at a satisfactory solution. The Transportation
Director or their designee will have five working days to respond, making every effort to resolve the grievance at this level. If
a resolution is not reached, the grievance must be described in writing and submitted to the FIT Committee within 30 days
for their review.
17. Appeals: If the customer wishes to appeal the decision of the FIT Committee a written appeal must be submitted to the
Finney County Committee Aging, Inc. within 30 days. The board of directors will review the evidence presented by the party
bringing the grievance and by the Transportation Director at their next regularly scheduled meeting and will provide a
decision in writing within 30 days including specific reason for decision to all parties involved. If no decision is made within
the 30 days, provisional services will be provided until a decision is reached. Board of director’s decision is final.
It is understood that Finney County Transit passengers ride at their own risk. No liabilities will be accepted.
Revised on July 1, 2008 by Finney County Transit Committee.
Approved by Finney County Committee on Aging, Inc.
1. Scope of Service: Bus Service is available at designated bus stops. Please check your bus stop schedule or call the
Finney County Transit office for service hours for the route(s) you plan to ride. We recommend all passengers carry a
picture ID.
2. Child Transportation: Children 10 and under must be accompanied by a person 16 or older. Children 11 to 16 must
present picture ID to driver on boarding to ride alone.
3. Hours/Days of Operation: Hours are Monday through Friday (except Holidays) from 6:00 a.m.-7:00 p.m.
4. Fares: General Public (under age 60) $1.00, Senior/Disabled with pre-certified Half Fare Card $.50. Fares will be
deposited in fare box or collected by driver prior to departure. Pay in cash or present a City Link punch card or Monthly
Pass purchased in advance at the Finney County Transit Center or by mailing a check or money order to Finney County
Transit, 907 N. 10th St., Garden City, KS 67846. General Public Monthly Pass with unlimited rides on all City Link fixed
route buses $30.00. Senior/Disabled Half Fare Monthly Pass with unlimited rides on all City Link fixed route buses with pre-
certified Half Fare Card $15.00. Photo ID is required with Half Fare Card and Monthly Passes. Punch cards are non-
refundable and provide fares in the form of punches up to the value of the card. It is not discounted, but can be used in lieu
of cash. Checks are not accepted on fixed route system. Monthly Passes are non-refundable and non-transferable.
Children 5 and under ride free with paying person.
5. Transfer tickets: are available from drivers to allow transfer to another route to reach your destination for one fare.
Transfer is free, but must be used within two hours of issuance. It may not be used as a return ticket on the route from which
it is issued.
6. Pickup times/wait policy: Stand at the curb ready to board the bus upon arrival. It is suggested passengers arrive at
designated bus stops 10 minutes prior to scheduled stop time. If no passengers are at a bus stop and no passenger pulls
stop cord the bus will proceed to the next bus stop without stopping. Passengers pull the stop cord to notify driver of desire
to de-board. Passengers are allowed to de-board along the route or to another stop on another route if driver deems safe
to do so and drivers feels time allows. Passengers are allowed to hail a bus en-route by standing on the right side of street
on the curb and raising their hand to flag the bus down. Buses will only stop where drivers deem safe to do so. Buses will
not stop in unsafe locations such as four lane streets, roads, highways, intersections, etc.
7. Delays: Due to circumstances beyond our control (ie. weather, RR crossings, traffic, etc.), it is not always possible for
buses to run exactly on schedule. It is important for you to allow extra time to ensure your scheduling needs can be met.
8. Personal Assistance to Riders: Due to scheduling demands, drivers must limit personal assistance to passengers to
assist disabled passengers with activities directly related to boarding and de-barking the bus. One Personal Care Attendant
(PCA) may travel at no cost with a passenger whose need is so noted on their Special Accommodations Form. Only drivers
will operate wheelchair lift/restraint system equipment.
9. Wheelchair Procedures: Passengers will provide their own wheelchairs for transport. Drivers will not assist
passengers in wheelchairs up or down steps. Drivers are not permitted to assist individuals in transferring from a wheelchair
to regular vehicle seating. Such riders must provide their own PCA to assist in their transfer. Drivers are not permitted to
handle passengers whose weight exceeds 300 lbs. These passengers are responsible for a PCA to push and maneuver
the wheelchair onto the bus, assist with securing wheelchair and in pushing wheelchair out of and away from the bus.
10.Conduct, Hygiene and Prohibited Behaviors: If at any time the driver feels they are in an unsafe situation the driver
will have the right to exercise judgment and stop the vehicle and ask passenger to get off vehicle or call authorities if
needed. Elderly and disabled riders will be given preference for seats upon bus becoming full. Drivers are permitted to
assist in fastening/ unfastening seat belts/shoulder restraints if requested by passenger. Inappropriate conduct, including
behaviors which present a danger to other passengers will not be tolerated. These include, but are not limited to:
intoxication, fighting, arguing, threatening the driver or fellow passengers, use of foul or derogatory language and sexual
harassment. Individuals who are habitually incontinent, or have offensively poor personal hygiene will be referred to social
services to assess their needs. If the passenger refuses to comply with the referral they will be denied future bus service.
At the driver’s discretion, a rider who engages in persistent inappropriate and/or dangerous behavior can be required to
vacate the vehicle. No food or drink including alcoholic beverages is to be consumed on the bus except for medical
purposes as allowed by the driver. NO TOBACCO usage of any kind is allowed on the bus. NO WEAPONS ARE ALLOWED
ON THE BUS. If a passenger is found to have a weapon of any kind, they will be asked to vacate the bus immediately and
will not be allowed to ride anymore that day. If a person refuses to vacate the bus when requested to do so by the driver for
any of the above listed reasons the police will be called to escort them off the bus. A Second offense will result in a 30 day
Suspension, a Third offense in a 60 day Suspension and a Fourth offense in an Indefinite Suspension pending
demonstration that the problem behavior can and will be changed with a minimum of 90 days Suspension from bus service.
11. Pets/Service Animals: No animals other than service animals (i.e.: seeing eye dogs, etc.) are allowed on the buses for
any reason.
12. Bad Weather Policy: In the event of inclement weather listen to your radio. If USD 457 Schools or the Senior Center
of Finney County close down the bus service also closes down. Additionally if the management of Finney County Transit
feels the weather is so severe it is unsafe to operate, then operations will cease for the day in question. KIUL radio station
will be notified to announce these weather related closings. Drivers have the right to exercise judgment as to whether
he/she can safely drive on a particular roadway, driveway or highway. In the event of high wind warnings our high profile
vehicles are not allowed to travel outside the city limits.
13. Limitations: Drivers are not permitted to transport furniture or appliances for passengers. Fixed Route passengers are
responsible for carrying on and removal of all personal belongings.
14. Emergencies: The City Link is not designed for emergency situations and transportation will not be provided in these
instances. Persons having an emergency will be instructed to call 911 so an ambulance can transport them.
15. Evictions: Anyone who does not adhere to these guidelines can and will be evicted from using the bus.
16. Grievance Procedures: This grievance procedure has been developed to assure passengers of fair and equitable
access to FIT Bus Service. In the event of suspension information will be sent outlining the appeals process with the
suspension letter. When a consumer has any problem, the following procedure should be followed to resolve the conflict:
Each passenger is expected to communicate in writing directly to the Transportation Director or their designee regarding
ride-related actions, occurrences or attitudes perceived as unfair or inequitable. A passenger who believes he/she has
suffered a grievance should communicate the matter with the Transportation Director or their designee within five working
days of the occurrence of the alleged grievance in an attempt to arrive at a satisfactory solution. The Transportation
Director or their designee will have five working days to respond, making every effort to resolve the grievance at this level. If
a resolution is not reached, the grievance must be described in writing and submitted to the FIT Committee within 30 days
for their review.
17. Appeals: If the customer wishes to appeal the decision of the FIT Committee a written appeal must be submitted to the
Finney County Committee Aging, Inc. within 30 days. The board of directors will review the evidence presented by the party
bringing the grievance and by the Transportation Director at their next regularly scheduled meeting and will provide a
decision in writing within 30 days including specific reason for decision to all parties involved. If no decision is made within
the 30 days, provisional services will be provided until a decision is reached. Board of director’s decision is final.
It is understood that Finney County Transit passengers ride at their own risk. No liabilities will be accepted.
Revised on July 1, 2008 by Finney County Transit Committee.
Approved by Finney County Committee on Aging, Inc.
